For the purposes of these Terms, the following definitions apply:

"User," "you," or "your" refers to any person accessing or using our Site. "Content" refers to all text, images, videos, and other materials published on our Site. "Contribution" refers to any user-submitted content, including photos, articles, tips, comments, or reviews. "Services" refers to all features, tools, and functionalities offered through our Site, including tour pre-booking, member accounts, and contribution submissions.

You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to use the Site in any way that could damage, disable, or impair the Site; attempt to gain unauthorized access to any part of the Site; use the Site to transmit harmful or malicious content; submit false, misleading, or inaccurate information; or engage in any activity that disrupts or interferes with the Site's functionality.

​

We reserve the right to suspend or terminate access to the Site for users who violate these Terms or engage in behavior that we consider harmful, abusive, or unlawful.

Some features of our Site may require you to create a member account. When you create an account, you are responsible for maintaining the confidentiality of your account credentials, including your username and password. You are also responsible for all activities that occur under your account.

​

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that violate these Terms or that we consider to be inactive, abandoned, or compromised.

Our Site allows users to submit Contributions, including photos, articles, tips, comments, and reviews. By submitting a Contribution, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, distribute, modify, and adapt your Contribution in connection with our Site and services.

​

You confirm that you own or have the necessary rights to your Contribution and that your Contribution does not infringe the rights of any third party. You agree that your Contribution may be edited, adapted, or removed at our discretion. We are not obligated to publish or retain any Contribution you submit.

All Content on our Site, including text, images, logos, graphics, videos, and software, is owned by Eksperienca Group sh.p.k. or our content partners and is protected by copyright, trademark, and other intellectual property laws.

​

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use our Content without our prior written consent. You may, however, share links to our Site and quote brief excerpts for personal, non-commercial purposes, provided you give proper attribution to Kosova Vista.

Our Site may offer the ability to pre-book tours and express interest in upcoming experiences. Any pre-booking or expression of interest is a request for information and does not constitute a binding contract or confirmed booking.

​

Tour availability, dates, prices, and itineraries are subject to change. We do not guarantee that any tour will be available at the time you express interest or that specific dates will be confirmed. We will contact you using the information you provide to discuss availability and next steps.

Our Site may contain links to third-party websites, including tour operators, booking platforms, payment processors, and partner organizations. These links are provided for your convenience only.

​

We do not endorse, control, or assume responsibility for any third-party content, products, or services. Your use of third-party sites and services is at your own risk, and we encourage you to review their terms and policies before engaging with them.

Our Site and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, availability, or completeness of the Site or its Content.

​

We do not warrant that the Site will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for any loss or damage resulting from your use of the Site, including but not limited to reliance on information, content errors, or technical issues.

To the fullest extent permitted by applicable law, Eksperienca Group sh.p.k., Kosova Vista, and our affiliates, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or services.

​

This includes, but is not limited to, loss of profits, data, or goodwill; business interruption; or any other loss or damage arising from your access to or inability to access the Site, reliance on any Content, or interactions with third-party services linked from our Site.

You agree to indemnify and hold Eksperienca Group sh.p.k., Kosova Vista, and our affiliates, directors, employees, and partners harmless from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any rights of a third party.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes arising under or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Kosovo.

We reserve the right to suspend or terminate your access to our Site at any time, with or without notice, for any reason, including but not limited to violation of these Terms.

Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitations of liability, and governing law provisions.

If you have any questions about these Terms of Service, please contact us:

Eksperienca Group sh.p.k.

Email: info@kosovavista.com

Address: Ali Aliu Kelmendi, 1B. HiG Center, Prishtina, Kosovo

These Terms constitute the entire agreement between you and Eksperienca Group sh.p.k. regarding your use of the Site. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.