Privacy Policy
Effective Date: October 6th, 2025
Privacy Policy Overview
This Privacy Policy explains how Kosova Vista ("we," "us," or "our") collects, uses, discloses, and protects your personal data when you use our website, mobile applications, and other services (collectively, the "Services").
We are committed to protecting your privacy and handling your personal data in a transparent and legally compliant manner, in accordance with the Law No. 06/L-082 on Protection of Personal Data of the Republic of Kosovo.
Types of Personal Data We Collect
We collect various types of personal data from you to provide and improve our Services. The data we collect depends on how you interact with our platform.
-
Account Information: When you create an account, we collect your name, email address, username, and password.
-
User-Generated Content: We collect any content you post on our platform, including articles, comments, messages, and photos.
-
Communications Data: When you contact us for support or other inquiries, we collect the content of your communication and our response.
-
Technical and Usage Data: We automatically collect technical and usage data when you access our Services. This includes your IP address, browser type, device type, operating system, and information about how you use our platform, such as pages visited, time spent on the site, and clickstream data.
Purpose of Data Processing
We process your personal data for the following legitimate purposes:
-
To Provide and Maintain the Services: To operate the Kosova Vista platform, manage your user account, and provide the features you request.
-
To Personalize User Experience: To tailor content, recommend articles, and customize your experience on the platform.
-
For Communication: To send you administrative notices, updates about our Services, and marketing communications, subject to your consent.
-
For Security and Fraud Prevention: To protect our platform, users, and partners from fraudulent activity and to ensure the integrity of our systems.
-
For Analytics and Improvement: To analyze user behavior, understand market trends, and improve our Services.
-
To Comply with Legal Obligations: To fulfill our legal duties, respond to lawful requests from authorities, and enforce our policies.
Legal Basis for Processing
We process your personal data based on one or more of the following legal bases:
-
Consent: When you have given us explicit consent for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
-
Contractual Necessity: When processing is necessary to perform our contractual obligations to you (e.g., providing access to your account).
-
Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. Our legitimate interests include improving and securing our platform.
-
Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.
Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your data with third parties only in the following circumstances:
-
Service Providers: We engage third-party companies and individuals to facilitate our Services, such as hosting providers, analytics services, and security services. These third parties are contractually obligated to process your data only on our behalf and in compliance with this policy.
-
Legal Compliance and Law Enforcement: We may disclose your data if required by law or in response to valid requests by public authorities, including law enforcement agencies.
-
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, who will be bound by this Privacy Policy.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The criteria used to determine our retention periods include:
-
The duration of your active account and relationship with us.
-
The nature and sensitivity of the data.
-
The purposes for which the data was collected.
-
Any legal obligations to retain data.
Upon expiration of the retention period, we will securely delete or anonymize your personal data. Archived backups may be retained for a limited period for disaster recovery and security purposes.
Your Rights
As a data subject under the Law on Protection of Personal Data, you have the following rights:
-
Right to Information: You have the right to be informed about the collection and use of your personal data.
-
Right of Access: You have the right to request a copy of the personal data we hold about you.
-
Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
-
Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions.
-
Right to Restrict Processing: You have the right to request the restriction or suppression of your data's processing.
-
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
-
Right to Object: You have the right to object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.
-
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information and Privacy Agency (AIP) of Kosovo if you believe we have violated your data privacy rights.
To exercise any of these rights, please contact us at info@eksperienca.com
Data Controller
The data controller responsible for the processing of your personal data is:
Kosova Vista
Eksperienca Grup L.L.C
Blv "Enver Maloku", Obj 1B